KPMG Nunwood

Define a 360-degree
CX strategy

Reduce complexity by connecting your brand, your staff and technology with a unified approach to customer centricity

Effective CX Strategy creates real business results

Accelerate Profitable Growth

2x rate of growth

Top 100 CX brands achieve double the rate of revenue growth of their listed counterparts

High performance culture

3.4x productivity

CX strategy focuses equally on customers, colleagues and culture. Optimising all these dimensions increases productivity by 3.4 times

Eliminate unnecessary cost

20% of project cost saved

Reviewing change portfolios through the lens of CX strategy typically highlights 10-20% of projects that can be de-prioritised or postponed

CX Strategy - our approach

CX Strategy - our approachCX Strategy - our approach

Supported by technology and deep business expertise

CX Cloud
KPMG's Customer Experience Cloud uses insights to support the implementation of your strategy

It enables better decision making, faster collaboration, more engaged employees and stronger business cases. It is a next-generation technology designed to remove the heavy lifting of supporting the rollout of your strategy.

Turn your Customer Experience Strategy into reality

As part of KPMG’s customer & digital practice, we are positioned to turn your Customer Experience Strategy into reality. Drawing on deep boardroom and sector management experience, we help bridge the execution gap. Our consulting capability gives us the ability to support you end-to-end: whether your strategy demands driving out cost, restructuring operations, defining new investments or complete digital transformation.

Success story

Challenging the tradition orthodoxies of banking

TSB has been undergoing a transformation in more ways than one. In a sector which largely revolves around rules and targets where employees are rewarded depending on how well they achieve their goals, KPMG Nunwood has helped the brand put the optimal CX strategy in place.

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