KPMG Nunwood

Orchestrate customer-centric change

Create innovative new experiences and redesign customer journeys to transform business performance

Organising around customer journeys creates commercial success

Improved acquisition


Optimised journeys drive 2.5x greater revenue from customer referrals

Reduced cost of sales and service

50% greater

Optimising purchase journeys reaps over 50% greater return on marketing investments

Greater customer lifetime value

55% greater

Those that manage omnichannel journeys deliver 55% greater up-sell and cross-sell revenues than competitors and greater levels of customer retention

CX Design - our approach

CX Design - our approachCX Design - our approach

Supported by CX Cloud Technology

CX Cloud
Accelerate customer experience design with cloud technology

CX Cloud technology can enhance your journey design efforts, providing real-time monitoring and collaboration tools. This powerful design environment enables you and your colleagues to collaborate more easily and produce new designs in a fraction of the time traditionally required.

Turn journeys into profitable business change

As part of KPMG’s global network, we bring the business expertise needed to more easily make your designs an operational reality. From supply chain and logistics, to process engineering, IT and finance, this ensures your outputs are both visionary and commercially practical.

Success story

Making things right for customers

Nationwide needed a Voice of the Customer system that could deliver the right information to the right people at the right time. Find out how KPMG Nunwood's Voice of the Customer programme has played a key part in Nationwide's transformation.

View case study