KPMG Nunwood

Upcoming courses

Driving consistent CX – the role of measurement

Objective of the session

To understand the role and importance of CX Measurements in driving a connected customer experience.

Suitable for

Customer experience and insight professionals.

Attendees will learn

  • 1 How to operationalise CX principles and vision within your insight framework.
  • 2 How to connect disparate insight programmes together across your organisation.
  • 3 How to convince your stakeholders of the value of driving connected experience measurement.

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22 Nov 2018

10:00AM - 01:00PM

KPMG

KPMG, 1 St Peter’s Square, Manchester, M2 3AE

  • Price:
  • £300 + VAT*

*No fee for full CEEC members


An Introduction to Customer Journey Mapping (CJM)

Objective of the session

To provide attendees with an introduction to the CJM discipline and the key ingredients of a best practice approach.

Suitable for

Client-side executives with an interest in / remit for customer journey mapping.

Attendees will learn

  • 1 The fundamentals of the CJM discipline.
  • 2 The key principles of a best practice approach.
  • 3 The tools required to successfully implement CJM within a business.
  • 4 The process and key components of typical CJM projects – focused around ‘as is’ and ‘redesign’ of journeys.

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06 Dec 2018

10:00AM - 01:00PM

KPMG

KPMG, Number Twenty, Grosvenor Street, London, W1K 4QJ

  • Price:
  • £300 + VAT*

*No fee for full CEEC members

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