KPMG Nunwood

CX. Economics

Master the economics of customer experience

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Customer value management

Data and analytics work with you to combine customer and financial data.  Where data quality permits, this is then simulated in CX Cloud. This helps you to predict loyalty and customer value, then put in place customer-level interventions and strategies to maximise future profitability.

CX Services
KPMG Customer Experience Cloud can be provided as a managed service or self-serve technology solution

To further support your strategic goals, we provide customer insights, experience design and CX strategy services.

Turn your CX Strategy into reality

KPMG's Customer Advisory has extensive capabilities to support customer-centric transformation through Customer Strategy, Experience Design, E2E Transformation and Digital Transformation.