KPMG Nunwood

KPMG Customer Experience Cloud

Unlock the value of your customer experience

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Tailored to multiple user needs

“I put insights in the driving seat of business change.”

How CX Cloud helps:

  • Single source for all survey & non-survey insights
  • Easily run customer analysis and build reports
  • Quickly deploy self-serve surveys without external help
  • See all actions that insights are driving business-wide
  • Attach real, financial ROI to the value of insights

“I drive growth through digital transformation.”

How CX Cloud helps:

  • Joins up digital, survey, operational & financial data
  • Helps leadership focus on complete customer journeys
  • Provides collaboration tools for experience redesign
  • Focuses my front line colleagues on what matters most
  • Provides a “CFO-credible” view on lifetime value and ROI

“I architect the end-to-end customer experiences and breakdown silos.”

How CX Cloud helps:

  • Delivers a complete view of all customer journeys
  • Combines customer sentiment, digital, social and operational factors
  • Provides a collaboration environment for cross-functional journey design
  • Allows improvements to be tracked and course correction
  • Enables us to master the economics of customer experience

“I lead thousands of customer-facing colleagues across channels.”

How CX Cloud helps:

  • Decision support focuses every manager on what matters most
  • AI continuously scanning for CX issues in real time
  • CX best practices help set appropriate targets across the enterprise
  • e-learning reduces training cost and increases capability
  • ROI and CLV analytics enable self-funding business cases for expenditure

“My team creates an excellent experience for hundreds of customers every day.”                       

How CX Cloud helps: 

  • Engages team members with “closed loop” customer feedback
  • Supports a team culture of ‘customer first’
  • Provides helpful suggestions on where to focus / improve
  • Delivers just-in-time eLearning to support individual development
  • Gives us access to best practices and solutions to common problems

Benefits

A self-serve or fully managed solution

Modular and scalable to a business of any size

Put insights in the driving seat of business change

Helps collaborate and redesign customer journeys

Engages colleagues & creates a customer-centric culture

Guides every team to the right business decisions

Proves the ROI of your customer experience

Supported by KPMG’s global Microsoft Alliance