KPMG Nunwood

Upcoming courses

An Introduction to Customer Journey Mapping - London

Objective of the session

To provide an introduction to the Customer Journey Mapping discipline and the key ingredients of a best practice approach.

Suitable for

Client-side executives with an interest in / remit of implementing Customer Journey Mapping within a business.

Attendees will learn

  • 1 The fundamentals of the CJM discipline
  • 2 The key principles of a best practice approach
  • 3 Process and key components of typical CJM projects - focused around 'as is' and 'redesign' of journeyset

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06 Dec 2017

6 Dec 10:00AM - 6 Dec 01:00PM


KPMG, Number Twenty, Mayfair, London

  • Price:
  • £300 + VAT

No fee for full CEEC members*

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