KPMG Nunwood

Based on global research

8 years

1,500 detailed brand reviews

Over 1.7million individual B2C and B2B evaluations

8 countries

The Customer Experience Excellence Centre

The Customer Experience Excellence Centre is a think tank focusing on understanding the external and internal characteristics of the organisations that excel. Our work is grounded in an evolving eight year programme of research. We do this independently and globally, enabling our clients to learn without bias from the world’s best customer brands.

The Excellence Centre gives you access to:

The Six Pillars

A universal set of emotional qualities that define every outstanding customer experience.

View The Six Pillars

Publications

Discover the best practices of the leading customer brands by accessing national analysis and white papers, enabling you to develop your CX strategy with best practice understanding as its base.

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Events

Engage with other CX professionals at networking events designed to help members turn global customer experience best practice into more effective business results.

View Events

Blog

Keep up to date with the latest CX thinking through the Excellence Centre blog

View Blog